DirectX 9.0c is required for the 3D view.  You will need to install the DirectX runtime from http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4...

I also have a problem with 3D not displaying - 2D works fine.

I have:
Wi-Spy v1
XP Pro SP2
DirectX 9.0c
.net (v1.1, 2.0, 3.0)

Any other specs you think will help, I will share.

Mark

Installed DX 9 still NO 3D display on XP Pro SP3!!!

I also have 2D but no 3D. I have Directx9.0c, and running dxdiag (Start-Run-dxdiag) showed that Directx works fine. I'm running WinXP Pro with .Net version 2.0.50727.42, and see no issues with that either. Any suggestions?

Ok, On my Vista machine 3d works, but on one of my XP machines It says 3d is not installed.

It appears there are two separate issues with the 3D.

• 3D view is enabled, but the display is empty.
• 3D view never starts, and continues to state, "DirectX 3D is not installed or not working properly. If you would like the 3D view, please install dxwebsetup.exe from microsoft.com"

When commenting on this, please inform us which issue you're having specifically. Thanks for all of your help in reporting this!

3D view is enabled, but the display is empty.

Using WiSpy 2.4x
Running XP pro with SP-3 with DirectX 9.0c

Waiting on your findings Trent.

JL

If your machine has 'NetSupport' or 'Ranger' Remote Control software installed, your Direct3D may have been disabled. To check this open RegEdit and go to:

HKEY_LOCAL_MACHINE
\SYSTEM
\CurrentControlSet
\Control
\GraphicsDrivers
\DCI

Look for 'Timeout' - It should be 0x00000007. If it's 0x00000000, your Direct3D has been disabled.

You'd need to change that to 7 to re-enable Direct3D support. It's a problem we have on our machines quite frequently.

If you aren't confident changing registry settings on your machine you should consult a suitably experienced IT Professional to make the changes for you.

Always back up your machine before making changes to your system settings!

Alex Heighton
Network Manager
Bushloe High School

Thanks Alex for the idea but it is at 7... :-(

Metageek, I am expecting some support from you guys!
This is no free hardware after all!

JL

Chill, they know about it, and are looking into it. They are busy. (Trent, ChiefGeek,[insert Metageek employee name here]) feel free to correct me. :)

Yes, we're definitely working on it. We know the March 2009 release of DirectX corrected some problems with 9.0c, so you may want to try it out. Here's the link:

http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4...

In the mean time, we will continue working on a better solution.

Thanks,

Steve 

Has anyone got the 3D to work in Windows Pro SP3? Perhaps if we state which systems it works with, and which it doesn't, that will help narrow down the issue, which seems to be unknown at this point.

To me it seems like a driver issue. I have a Dell Inspiron 700m laptop, and DirectX works fine, but the 3D View is blank. At first I thought I had a USB conflict, so I uninstalled all my USB drivers and reinstalled, but had the same issue. Anyone have this working?

I just tested on my work notebook, it works for me.

Windows XP Pro Service Pack 3
WiSpy 2.4x

DotNet Versions installed (as listed in add/remove programs)
1.1
1.1 Hotfix (KB928366)
2.0
3.0

dxdiag details
------------------
System Information
------------------
Time of this report: 7/7/2009, 11:20:32
Machine name: NB00034
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude D630
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08
Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs)
Memory: 1014MB RAM
Page File: 978MB used, 1463MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_01F91028&REV_0C
Display Memory: 256.0 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: igxprd32.dll
Driver Version: 6.14.0010.4831 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/16/2007 18:14:40, 57344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: igxpmp32.sys
Mini VDD Date: 5/16/2007 18:14:58, 5707744 bytes
Device Identifier: {D7B78E66-6942-11CF-4761-F321ADC2CB35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x01F91028
Revision ID: 0x000C
Revision ID: 0x000C
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

I'm having the same problem. DirectX 9.0c installed now and verified with dxdiag in run box:

System:
XP Home SP3
DirectX 9.0c

Symptoms:
2D works, 3D shows an empty graph.

Any news on what this is and when it might be fixed? Can we revert to an older DirectX install?

Mark.

Thanks Steve for this constructive comment (not always the case on these public posts...)

Unfortunately the downloaded DirectX version had no impact.
I've also upgraded Chanalizer Lite to version 1.0.4.0702 but still no 3D data...

Do you have such a PC displaying the same problem in your lab? If not and you have some debug tools that one could use to test for you guys please use me!

Rgs

Tried it on a differnet computer, and 3D works as well.

Windows XP Pro SP3
WiSpy 2.4x

DotNet Versions installed (as listed in add/remove programs)
1.1
1.1 Hotfix (KB928366)
2.0 Service Pack 2
3.0 Service Pack 2
3.5 SP1

------------------
System Information
------------------
Time of this report: 7/10/2009, 20:38:01
Machine name: MWP1
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 9100
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
Processor: Intel(R) Pentium(R) D CPU 3.00GHz (2 CPUs)
Memory: 1022MB RAM
Page File: 922MB used, 1533MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_504019DA&REV_A2
Display Memory: 512.0 MB
Current Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor: Dell 1905FP (Digital)
Monitor Max Res: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.7813 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/17/2008 23:55:00, 6057472 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 9/17/2008 23:55:00, 6132576 bytes
Device Identifier: {D7B71E3E-4554-11CF-EF64-4B7003C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0614
SubSys ID: 0x504019DA
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Hi JL,

The only way that we have re-created this problem is when we had the wrong direct 3D version installed. It has to do with some earlier versions of 9.0c and the managed framework not supporting meshes. When you installed the new version of the direct 3D runtime, did you re-enable the 3D view under the view menu? When you do re-enable, you will have to restart the application.

I hope this helps.

Steve

Still doesn't display any 3D data. Here's a shortened dxdiag output.

Is there any version of Chanalyzer Lite that can be used to grab debug information (command line switch or something)? It's annoying because I have friends that I'd like to show this too so they can get their own Wi-Spy 2.4i, it doesn't give a good impression for you when I tell them one of the main features is broken and that others are having the same problem...

------------------
System Information
------------------
Time of this report: 7/11/2009, 00:25:00
Machine name: LYNX
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A30
BIOS: Phoenix NoteBIOS 4.0 Release 6.0
Processor: Mobile Intel(R) Pentium(R) 4 CPU 2.80GHz
Memory: 2014MB RAM
Page File: 714MB used, 1870MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: DirectSound test results: All tests were successful.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

Just to add, maybe this is relevant but I do not have a Wi-Fi network and the laptop has no W-Fi adapter. I'm using Wi-Spy 2.4i to look for other things in the 2.4GHz band so I can eventually choose a Wi-Fi channel thats as immune to interference as possible.

Is having no Wi-Fi adapter relevant to 3D viewing?

It's doubtful, Chanalyzer Lite only uses a WiFi adapter for displaying where wireless network info.

My 2nd test was on a PC with no wifi, no issues. So no, wifi is not needed to display the 3D graph. Some other features may use it, but no the 3D.

When you installed it, did you install for "everyone" or "current user". I have no idea if it would make any difference, but I always selected everyone (which, from memory is not the default).

Hello, 

In your post, you mentioned that Chanalyzer Lite  is not displaying any 3D data. Can you see the 3D grid, or is the 3D view not showing up at all? Can you send a screen shot? We know that you are frustrated, and we are trying to get this resolved as quickly as possible. There is something obviously different about your specific configuration that we haven't been able to track down, but we will figure it out. 

-Steve 

When I run dxdiag and save the output, I have a "Display Devices" section that describes my video drivers and hardware. Do you get any output for you displays?

Hi Guys-  I apologize to those of you that are having problems with the 3D view.  We are working on a fix.  Both symptoms (3D view disabled, and 3D view tab open, but blank) are due to Chanalyzer Lite not being able to open or interact with the Direct3D device.  There are a number of things that you can try to resolve this issue:

1) As you know, DirectX 9.0c is required for the 3D view.  However, apparently there are actually 2 versions of 9.0c, one which supports the Mesh construct, and one which doesn't.  To make sure that you have the latest and greatest version of 9.0c, please install the DirectX runtime from Microsoft.

2) Make sure your graphics drivers are up-to-date.  Chanalyzer Lite requires hardware DirectX support to work.  If you are using the standard VGA driver or an older version of your graphics card driver, updating may help.

3) Do not run other applications that use DirectX at the same time you plan to use the 3D view in Chanalyzer Lite.  This includes diagnostic utilities, which may open the DirectX device, creating a conflict for Chanalyzer Lite.

4) As Alex Heighton points out, some applications may disable DirectX.  Check your registry settings per Alex's post in this thread.

5) If none of these steps help, please email support at metageek dot net and let us know:

a) what version of Windows (including service pack)

b) what architecture (x86 or x64)

c) mode of failure (3D tab closed or blank)

d) any other information you think may be useful, such as dxdiag dumps.

We will work with you directly to troubleshoot, implement and test a new version of Chanalyzer Lite that addresses this problem.  Thank you for your patience and willingness to help us get this issue resolved!

Sorry for being so late Steve, I was out on business.

Yes I did re-enabled 3D.

I will try other Dx versions...

Please try this version of Chanalyzer Lite, and let us know if it fixes the 3d for you.

Chanalyzer Lite Test 3D

Oh, Nevermind I had messed up ATI drivers DirectX was disabled. :/
The old version worked, but the new test version is FAR better.

Can you post what video card you're using? Or if this is a netbook, let us know what chipset.

How many of you experiencing this issue are trying to run Chanalyzer Lite on a netbook?

Hi,

I also have the 3d problem, I can see the grid but no other info.
This is a Acer laptop with the Intel 945 chipset, updated drivers, DirectX Version: DirectX 9.0c (4.09.0000.0904)
All the other Microsoft updates are done, including .Net

Any and all DirectX installs or updates does nothing including the links above from Microsoft, including the webupdater, simply put, it says it's at the latest and greatest, sono update required.

I hope this gives you some info to get this fixed.
Regards,
cse_20