why can't I see the density and waterfall view

[everudite]

Hi

I'm using WiSpy 2.4x with chanalyzer 4. I can see the network table and network graph, which means the wireless network card is working well. But I can't see the density view, neither the waterfall view. Does it mean my WiSpy is broken? How can I fix it?

This phenomenon occurred when I was measuring the wifi signals. It worked well at first when I started the process. But about one minute later the waterfall view just got stuck and then disappeared.

Thank you in advance!

Everudite

[Trent]

When the Wi-Spy is plugged in, does windows make any indication that it recognized that a USB was plugged in?

You can verify that the Wi-Spy is plugged in and recognized by Windows by opening "Device Manager" It will show up under Human Interface Devices as a "USB Input Device"

Right click and select properties.
Select the Details tab.
In the drop down select Hardware Ids

The Wi-Spy will start with VID_1DD5 or VID_1781.

If you plug the Wi-Spy in and Windows recognizes it as a Wi-Spy Bootloader, please contact support.

If Windows does not recognize the USB at all, it probably means that the USB soldering was bent or broken. This can happen when a laptop gets set down wrong or bumped. We currently don't repair Wi-Spys, so if you're feeling adventurous you may want to try re-soldering the USB again.

MetaGeek may have a different warranty than a reseller. If you purchased from a reseller you'll need to work with them to see what your options are.

If you purchased from us, review our return policy here http://www.metageek.net/legal-stuff/ and then contact us at support at metageek d0t net. If you are having similar issues to this post, I recommend you contact MetaGeek anyway. We stand by our products and we want everyone happy and we hope to work out all issues on an individual basis.

[everudite]

I checked the USB soldering and I don't think it is broken. Is it possible that the chip in the WiSpy is broken? Can I have the circuit graph or data sheet of WiSpy so that I can have a deeper inspection on it?

If it is a matter of physical damage, I'm wondering why that happened. The waterfall view just disappeared in the process of a measurement. Nothing abnormal happened, except that the weather is really hot.

[Trent]

I can't post the circuit graphs of the Wi-Spy, but I am curious as to what may be going on if the soldering looks good. Will you send us an email and reference this thread? support at metageek d0t net

[EmbedPaul]

Can I ask what versions of Wi-Spy device Chanalyzer 4 supports? I've had mine for a few years but it doesn't look like the 2.4 version on your website (there is no antennae). I don't know how to identify what version it is (it came with Chanalyzer 2)

I am using Chanalyzer 4 v4.2.1.28 on Windows 7 but it always says "No Wi-Spy Devices" in the bottom right. I have confirmed the HID and user input devices appear in Device Manager, and that Hardware Id starts with the prefix mentioned in this thread.

I am wanting to log if a specific network is dropping out periodically over a number of hours, or if it is my wireless device. Currently I find monitoring the network graph when using my WLAN adapter will only show the last minute of logging info.


Thanks in advance

[Joel]

Hi Paul, it sounds like you have a 2.4x. To use the 2.4x, you'll want to grab a copy of Chanalyzer Lite. You can download it here:

http://www.metageek.net/products/cha...lite/download/